Effective Date: 12.09.2026
GENERAL
These Service Terms apply to all website design, website hosting, website migration, website maintenance, graphic design, print, signage and related services provided by Screenbuzz unless otherwise agreed in writing. By instructing Screenbuzz to carry out work, approving a quotation or making payment towards a project, you agree to these terms.
QUOTATIONS AND SCOPE
Any quotation provided is valid for 30 days unless otherwise stated. Quoted work covers only the services explicitly outlined.
Additional work, alterations or revisions outside the agreed scope may be subject to additional charges. Where appropriate, Screenbuzz will discuss additional charges before carrying out the work.
PAYMENT TERMS
Invoices are payable within 7 days of issue unless otherwise agreed in writing.
Website design projects typically require a 50% deposit before work begins, with the remaining 50% payable on completion unless alternative payment arrangements have been agreed in writing.
Screenbuzz reserves the right to pause work or suspend ongoing services, including website hosting and maintenance, where payment remains outstanding.
CLIENT RESPONSIBILITIES
Clients are responsible for ensuring that all content supplied to Screenbuzz, including text, images, logos, artwork and other materials, is accurate and that they have permission to use it.
Screenbuzz is not responsible for errors, copyright infringement or other legal issues arising from materials supplied or specifically requested by the client.
Clients are also responsible for providing information, content, access credentials and approvals reasonably required for Screenbuzz to complete the agreed work.
WEBSITE DESIGN
Website design projects will be completed according to the agreed quotation and scope.
Estimated completion times depend on the client supplying the required content, information, access and approvals. Delays in receiving these may affect the expected completion date.
Unless otherwise agreed, additional pages, functionality or substantial changes requested outside the original scope may be quoted separately.
Once a website project has been paid for in full, the client owns the completed website and client-specific content and artwork created for the project, subject to any third-party software, themes, plugins, fonts, stock assets or licences used within it.
WEBSITE HOSTING
Screenbuzz hosting is provided using third-party hosting infrastructure and associated technology.
While reasonable efforts are made to maintain website availability, performance and security, uninterrupted or error-free hosting cannot be guaranteed.
Screenbuzz is not responsible for outages, service interruptions, cyber incidents or other issues caused by third-party infrastructure, software or circumstances outside our reasonable control.
Hosting resources are subject to fair use and appropriate website requirements. Websites with unusually high resource, storage or technical requirements may require an alternative hosting arrangement or additional charges.
Hosting is provided for the period purchased. Renewal will be offered before the end of the current hosting period and continued hosting is subject to payment of the applicable renewal fee.
WEBSITE MIGRATION
Website migration covers the services specified in the agreed quotation.
Standard website migration does not automatically include email migration, domain transfer, extensive website repairs, redevelopment or resolution of pre-existing technical problems unless specifically agreed.
Where a client uses an external email service such as Microsoft 365, Screenbuzz will take reasonable care to preserve the relevant DNS configuration during a website migration. However, third-party email services remain outside Screenbuzz’s direct control.
Additional work discovered during a migration may be quoted separately before proceeding.
WEBSITE MAINTENANCE
Website maintenance covers only the services included within the agreed maintenance package.
Maintenance may include WordPress, theme and plugin updates, backups, security checks and general website health checks where applicable.
Maintenance does not constitute a guarantee that a website will never experience faults, security incidents, compatibility issues or downtime.
Repairs, redevelopment, content changes, new functionality or other work outside the maintenance package may be quoted separately.
GRAPHIC DESIGN
Graphic design work will be produced according to the agreed brief and quotation.
Reasonable revisions are included where stated or appropriate. Significant changes to the original brief, additional concepts or substantial additional revisions may incur further charges.
Once a graphic design project has been paid for in full, the client owns the final approved client-specific artwork created by Screenbuzz, subject to any third-party fonts, stock imagery, software or licensed assets used within it.
Where applicable, Screenbuzz will supply appropriate finished artwork files. Working files, unused concepts, drafts and development files are not automatically included unless specifically agreed.
LOGO DESIGN AND ARTWORK RECREATION
Logo design may include initial concepts, development of the selected direction, reasonable revisions and preparation of appropriate finished files.
Where Screenbuzz recreates an existing logo or artwork from a JPG, low-resolution image, AI-generated image or other flattened source, the client is responsible for confirming that they have the right to reproduce and use the original design.
Screenbuzz can prepare and resize completed artwork to meet supplier specifications where required. Additional work may be chargeable depending on the requirements.
PRINT AND PRODUCTION SERVICES
Screenbuzz works with trusted third-party specialist printers, manufacturers and production suppliers. Print, signage, clothing, promotional products and similar items are not necessarily produced in-house.
Where Screenbuzz creates or alters artwork, a proof will be supplied for client approval before the order is sent to production.
Screenbuzz requires written approval by email before artwork is sent to production. No print or production order will proceed without this approval.
The client is responsible for checking all approved artwork carefully, including spelling, contact details, dimensions, quantities and other information.
Once artwork has been approved and production has begun, changes may no longer be possible. If an error contained within approved artwork requires a replacement or reprint, additional production and associated costs may be payable by the client.
CLIENT-SUPPLIED PRINT ARTWORK
Where a client supplies print-ready artwork, Screenbuzz will carry out reasonable checks before production.
The client remains responsible for the accuracy and content of supplied artwork.
Where supplied artwork requires resizing, bleed, colour correction, rebuilding, recreation or other preparation before it can be used, additional artwork charges may apply. Screenbuzz will advise the client before carrying out chargeable alterations.
PRINT COLOUR AND FINISH
Colours displayed on a screen may differ from the finished printed product. Differences can arise from screen calibration, RGB and CMYK colour reproduction, materials, printing processes and finishing methods.
Exact colour matching cannot be guaranteed unless a specific colour-matching process has been agreed as part of the order.
Reasonable variations associated with commercial printing and manufacturing are not considered defects.
PRINT TURNAROUND AND DELIVERY
Production and delivery times are estimates unless specifically guaranteed in writing.
Screenbuzz is not responsible for delays caused by third-party printers, manufacturers, couriers, supply shortages or circumstances outside our reasonable control.
Clients with a specific deadline should advise Screenbuzz before placing an order so that suitable production options can be discussed.
PRINT FAULTS AND DAMAGE
If printed or manufactured goods appear to have a production fault or arrive damaged, the client should notify Screenbuzz as soon as reasonably possible and retain the affected goods and packaging where appropriate.
Screenbuzz will investigate the issue with the relevant supplier and, where a genuine production fault is confirmed, work with the supplier to arrange an appropriate resolution.
THIRD-PARTY SERVICES AND SUPPLIERS
Screenbuzz may use third-party providers for hosting, domains, software, plugins, email services, printing, signage, manufacturing, delivery and other services required to fulfil client work.
Screenbuzz will take reasonable care when selecting and working with these providers but cannot guarantee the continued availability, performance or operation of third-party services.
LIABILITY
To the fullest extent permitted by law, Screenbuzz shall not be liable for indirect or consequential loss arising from the provision of services or from events outside our reasonable control.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
GOVERNING LAW
These terms are governed by the laws of England and Wales.